If your appliance is outside the manufacturer’s warranty or an Extended Warranty, an engineer visit is chargeable to one of our flat fees plus the cost of any replacement spare parts required to repair the appliance. This fee is inclusive of call out and labour. The same call out and labour fee applies no matter how long the repair takes. A one-year warranty will be applied on any parts that are fitted unless agreed differently with our WashTech Technician which will be stated on your invoice. If no fault is found, the parts are not available, or the appliance is not repairable, the callout/labour will still be chargeable. Repair payments are made to the engineer on the day of your repair by card or cheque.
If your Bosch, Neff, Miele, Siemens appliance has a manufacturing or material fault and it is under the two-year manufacturer’s warranty or an Extended Warranty, to arrange a repair you will need to call the Manufacturers customer service number and book an engineer visit.